Garrett v. WHC Worldwide, LLC

In May 2025, DRA filed a class action lawsuit on behalf of a group of wheelchair users against nationwide airport transportation provider SuperShuttle for failing to provide services to wheelchair users. Read the complaint.

SuperShuttle advertises itself as “the leader in airport transportation serving over 70 airport locations worldwide.” While SuperShuttle purports to provide reservations with local operators “who offer accessible vehicles to customers with disabilities, including those who use wheelchairs,” when attempting to book transportation, the plaintiffs were repeatedly told by SuperShuttle’s representatives that, in fact, the company offered no options for individuals who require a wheelchair accessible vehicle (“WAV”).

DRA filed this case to end SuperShuttle’s discriminatory policies and ensure that people with mobility disabilities have equal access to the company’s important transportation services. Plaintiffs did not seek monetary damages on behalf of the class.

A class settlement agreement to resolve the lawsuit was approved by the court in June 2026. Read the Court’s order and read the settlement agreement.

Under the class settlement, SuperShuttle has committed to significant changes that will ensure customers who require a WAV will have access to its services with the same convenience and at the same cost as customers who do not require a WAV. SuperShuttle will offer WAVs in all of its service areas and at all hours in which customers may book non-WAV transportation service. SuperShuttle has also committed to training for WAV operators and SuperShuttle customer service representatives.