Private Business

Metzler v. Kaiser

In March of 2001, DRA and Co-counsel John Burris reached a landmark settlement with Kaiser Permanente, to improve access to health care for people with disabilities. The settlement plan has been used as a model for the health care industry on how to deliver medical care for men, women, and children with  mobility, vision, and […]

Guzman v. Wells Fargo

It is essential that all consumers have the ability to conduct business matters with companies by phone. In order for deaf and hard of hearing consumers to communicate with companies, they must use a relay calling service that involves an interpreter who facilitates communication between the consumer and business representative. In 2009, DRA investigated complaints […]

Lane Bryant Structured Negotiations

In 2012, DRA, The California Council of the Blind (CCB), and the Law Offices of Jay Koslofsky reached a cooperative agreement with Lane Bryant. As a result of the agreement, Lane Bryant has added tactile keypads to its point-of-sale devices at all of its 83 locations in California. This accessibility feature will ensure that blind […]

Association of Late-Deafened Adults (ALDA), et al. v. Cinemark

Going to the movies is a central part of American life, which the deaf and hard of hearing community has been largely excluded from up until DRA’s recent settlement with Cinemark Theaters, the third largest movie chain in the country. In November of 2010, DRA and Co-counsel John Waldo filed a class action lawsuit on […]