Melissa Jones

Position: CSAA Insurance Group
Board of Directors

Melissa Jones is the executive vice president and Chief Human Resources Officer for CSAA Insurance Group. With more than 100 years of experience serving AAA members, CSAA Insurance Group offers automobile, homeowners, and other personal lines of insurance to AAA members through AAA clubs. CSAA Insurance Group has been rated A or better by AM Best for more than 90 years and is one of the top property and casualty personal lines insurers in the United States.

Ms. Jones leads the company’s Human Resources efforts, including corporate culture; talent acquisition and management; leadership development; total rewards, employee communications and strategic events; enterprise change management; charitable programs; inclusion and belonging; external affairs; agent and agency communications; and sustainability. She is part of a leadership team that cultivates innovation in a customer-driven organization focused on serving AAA members during life’s uncertainties.

Under her leadership, the company has achieved a perfect score in the Human Rights Campaign’s corporate equality index for LGBTQ+ workplace equality, and she cofounded the company’s Women’s Professional Network, which was created to empower women to take risks, use their voice and make an impact in the workplace and in the community. She is also the executive sponsor of the Black Employees Association.

Ms. Jones has been recognized with the Industry Leader Award from the Professional Business Women of California. She received a bachelor’s degree in social sciences from California Polytechnic State University and her MBA from Brandman University.