Deaf/Hard-of-Hearing

Smith, et al. v. Hotels.com

In 2009, DRA reached a landmark settlement with two major travel websites – Hotels.com and Expedia.com. Under the settlement, the major online travel service companies agreed to improve reservation services for travelers with disabilities. Both companies added new features to their travel websites to improve the ability for people with disabilities to search and reserve […]

Communities Actively Living Independent and Free (CALIF), et al. v. City of Los Angeles

The City and County of Los Angeles have experienced multiple natural disasters ranging from earthquakes, fires, and landslides; the County of L.A. has declared a state of emergency over twenty-four times since 1980. L.A.’s vulnerability to disasters highlighted the critical need to ensure that the City and County of L.A. include the safety of people […]

Thompson v. Sutter Health

The Sutter Health network of hospitals, medical foundations and other health care service providers has agreed to improve health care access for its patients with mobility, vision, hearing, and speech disabilities. Under the terms of the Agreement reached in 2008, Sutter has been removing architectural barriers, acquiring and installing accessible medical equipment, and reviewing and […]

Massachusetts General Hospital Structured Negotiations

In 2008, DRA and Co-counsel Greater Boston Legal Services reached a settlement through structured negotiations with Massachusetts General Hospital and Brigham & Women’s Hospital in Boston. The hospitals agreed to make the following improvements to health care access for patients with mobility, vision, and hearing disabilities: Remove physical and programmatic barriers Provide accessible medical equipment […]

Metzler v. Kaiser

In March of 2001, DRA and Co-counsel John Burris reached a landmark settlement with Kaiser Permanente, to improve access to health care for people with disabilities. The settlement plan has been used as a model for the health care industry on how to deliver medical care for men, women, and children with  mobility, vision, and […]

Guzman v. Wells Fargo

It is essential that all consumers have the ability to conduct business matters with companies by phone. In order for deaf and hard of hearing consumers to communicate with companies, they must use a relay calling service that involves an interpreter who facilitates communication between the consumer and business representative. In 2009, DRA investigated complaints […]

Association of Late-Deafened Adults (ALDA), et al. v. Cinemark

Going to the movies is a central part of American life, which the deaf and hard of hearing community has been largely excluded from up until DRA’s recent settlement with Cinemark Theaters, the third largest movie chain in the country. In November of 2010, DRA and Co-counsel John Waldo filed a class action lawsuit on […]

Brooklyn Center for Independence of the Disabled (BCID), et al. v. Mayor Bloomberg, et al.

This federal class action lawsuit was filed in September of 2011. More than a decade after 9/11, New Yorkers with disabilities continued to face disproportionate risks of catastrophic harm and death during disasters – as Hurricanes Irene had shown, and as Sandy soon demonstrated. The class of 900,000 New York residents with disabilities included people with vision, […]