Lighthouse for the Blind and Visually Impaired, et al. v. Redbox Automated Retail LLC, et al.

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Self-service kiosk technology allows us to bank, shop, and conduct a wide range of transactions independently, without the assistance of a clerk. In this era of automated technology and self-service, it is important that businesses operate kiosks that allow everyone, including people with disabilities, to use their services.

In January 2012, DRA, along with the Law Office of Jay Koslofsky, filed a class action complaint challenging Redbox’s operation of more than 3000 video-rental kiosks in California with touchscreen controls that lacked tactile features and prevented blind people from using them.

After extensive settlement negotiations, in August 2014, DRA and Redbox entered into a settlement agreement that is expected to significantly improve access for blind individuals to Redbox’s® self-service, touchscreen video-rental kiosks in California.

Key provisions of the settlement include:

  • The development and installation nonvisual user interfaces consisting of standard headphone jacks, tactile keypads, and text-to-speech output on all Redbox video-rental kiosks in California. The nonvisual user interfaces will enable blind customers to independently browse, select, pay for, pickup, and return media from Redbox kiosks.
  • Accessibility improvements to Redbox’s website,, to ensure that blind customers using screen-reading technology can browse available movies and kiosk locations, reserve movies for pick-up and register their email addresses on independently.
  • The settlement also created a $1.2 million class damages fund to compensate eligible settlement class members who submitted valid claims before November 12, 2014.

U.S. District Court Judge Phyllis Hamilton granted final approval of the settlement in December 2014.

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