Richard v. U-haul

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In 1998, DRA settled a class action lawsuit with U-Haul, whereby U-Haul agreed to:

  • Make significant modifications to its vehicle rental, retail, and storage facilities to bring those facilities into compliance with ADA regulations
  • Provide accessible information to customers with disabilities regarding access and other disability-related issues
  • Make best reasonable efforts to provide removable hand controls on its vehicles
  • Institute a training program, including a company manual, to train personnel regarding access requirements for patrons with disabilities
  • Keep access routes at its facilities clear and in compliance with the law
  • Ensure that access features at its facilities are maintained in operating condition.
Disability: Case Area: ,