Lyft Access for Riders with Service Animals

Click here for case documents DRA, Guide-Dog Users, and NFB Work with Lyft to Achieve Comprehensive Accessibility Improvements for Lyft Riders with Service Animals Status:

DRA is representing the National Federation of the Blind (NFB) and guide dog users in their efforts to secure equal access to Lyft’s transportation network nationwide.

Lyft provides transportation services through thousands of vehicles, to consumers throughout the nation. Lyft uses smartphone applications to create a convenient, streamlined experience, dispatching cars on-demand to drive passengers wherever they need to go.

It is important that these modern transportation services are available on an equal basis to individuals who are blind and use guide dogs. The NFB and two individuals who are blind and use guide dogs, represented by DRA, Rosen Bien Galvan & Grunfeld, and TRE Legal, have been working with Lyft to create a service animal policy and design other measures to ensure people with guide dogs have full and equal access to Lyft services.

On April 3, 2017, Lyft launched its new service animal policy and related education efforts pursuant to its agreement with NFB and individuals who use guide dogs.

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