Structured Negotiation with Lyft

Last Updated August 16th, 2016 Status:


Statement to the Community Regarding Structured Negotiations with Lyft

Advocates for people with disabilities have entered into structured negotiations with Lyft, Inc. to ensure that disabled riders with service animals are ensured access to transportation services offered by Lyft drivers. These collaborative efforts are under way between Lyft, Inc. (Lyft), Disability Rights Advocates (DRA), Rosen, Bien, Galvan & Grunfeld (RBGG), and TRE Legal – attorneys for several blind persons who have raised concerns regarding access for service animal users.

DRA, RBGG, and TRE Legal contacted Lyft to present these concerns after certain community members reported difficulties obtaining rides from drivers on the Lyft platform. Lyft currently has a policy that drivers on their platform accept riders with service animals, but Lyft agreed to work with these advocates to ensure that disabled individuals are not denied rides or provided a lesser quality of service because they use service animals.

The parties are hopeful that they can agree on specific new initiatives to improve access to transportation available through the Lyft platform for all riders with disabilities who use service animals.

For more information, please contact:

Julia Marks
Disability Rights Advocates
2001 Center Street, 4th Floor
Berkeley, CA 94704

We would greatly appreciate speaking with you about your experiences concerning Lyft if:

  • You are legally blind, you use a guide dog, and you believe that you have been denied a ride by one or more Lyft drivers because of the presence of your guide dog.
  • You use a manual wheelchair to travel and you believe that you have been denied a ride by one or more Lyft drivers because of your wheelchair.

To share your experiences, please contact:

Julia Marks at (510) 665-8644, or

All communications will be kept confidential.

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