Transportation

Structured Negotiation with Lyft

  Statement to the Community Regarding Structured Negotiations with Lyft Advocates for people with disabilities have entered into structured negotiations with Lyft, Inc. to ensure that disabled riders with service animals are ensured access to transportation services offered by Lyft drivers. These collaborative efforts are under way between Lyft, Inc. (Lyft), Disability Rights Advocates (DRA), […]

Caltrain Clipper Card

On behalf of several blind individuals, DRA demanded that Caltrain address the access barriers that the Clipper Card system at Caltrain stations presented to blind and low-vision passengers, such as: (1) fare gates that were difficult to locate, (2) confusing audio tones that emitted from the gates, and (3) the inability for blind and visually […]

BART Clipper Card

On behalf of the Lighthouse for the Blind and Visually Impaired and several blind individuals, DRA demanded that BART address the access barriers that the Clipper Card system at BART stations presented to blind and low-vision passengers.  Specifically, Clipper Card readers at BART fare gates did not provide any audible feedback.  As a consequence, blind […]

National Federation of the Blind of California, et al. v. Uber Technologies, Inc., et al.

Page Contents Introduction Case Background Settlement Addressing Ongoing Discrimination Introduction In 2016, DRA reached an unprecedented settlement with Uber to stop discrimination against blind people who use guide dogs on the Uber platform. DRA is currently monitoring Uber’s compliance with the settlement agreement. If you were denied service by an Uber driver because you travel […]

BART Elevator and Wheelchair Access

Disability Rights Advocates (“DRA”) and the Legal Aid Society – Employment Law Center (“LAS-ELC”) are investigating a variety of complaints about the accessibility of Bay Area Rapid Transit (“BART”) stations, including complaints about the duration and frequency of elevator service outages, complaints about the cleanliness of station elevators, complaints about a lack of signage identifying […]

Center for Independence of Individuals with Disabilities (CID) v. Serra Yellow Cab

A lawsuit filed on February 24, 2016 in the United States District Court for the Northern District of California alleges that Serra Yellow Cab (“Serra”) violates federal and state law by charging wheelchair users up to four times more than the standard fare because they require accessible taxis.  Serra, a for-profit transportation company based in Daly […]

Stokes et al. v. Total Transit, Inc. (d/b/a Discount Cab)

Disability Rights Advocates, in partnership with the Arizona Center for Disability Law, filed this suit in November 2015, alleging that Total Transit Inc., doing business as Discount Cab, violates federal and state law by charging wheelchair users in Arizona a $10.00 fee per trip in addition to their regular fare because they require accessible taxis. […]

Seeking Feedback on Elevator Service at DC Metro Rail Stations

Disability Rights Advocates (“DRA”), a nonprofit legal center, is investigating complaints regarding the duration and frequency of elevator service outages at Washington Metro rail stations. DRA is interested in learning about the experiences, both positive and negative, of people with disabilities who rely on elevators at Metro stations. If you have a mobility disability and you need to use […]

United Spinal Association v. N.Y. Metropolitan Transit Authority (MTA)

In July of 2011, DRA reached a settlement with the N.Y. Metropolitan Transit Authority (MTA) that resulted in the installation of an elevator at the Dyckman Street subway station. DRA represented the United Spinal Association, whose members live with physical disabilities due to spinal cord injuries and disorders, in this lawsuit against the MTA. The […]

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