Chariot transportation service
Disability Rights Advocates is investigating a new transportation service offered in San Francisco: Chariot. Chariot, touting itself as “mass transit reinvented,” uses brand new 14-passenger vans, which you can book and pay for your seat using a smartphone app. Chariot offers fixed routes throughout San Francisco with assigned pickup/drop-off stops. Currently, Chariot only operates publicly […]
American Council of the Blind, Michael Godino, et al. v. Keenwawa, Inc., d/b/a Eatsa
On March 23, 2017 DRA filed a class action lawsuit against Eatsa, a chain of eateries touted as the “restaurant of the future,” for its failure to make its New York locations accessible for people with visual disabilities. Each step of Eatsa’s ordering and food pick-up systems is entirely inaccessible to blind or low vision […]
Lyft Access for Riders with Service Animals
DRA is representing the National Federation of the Blind (NFB) and guide dog users in their efforts to secure equal access to Lyft’s transportation network nationwide. Lyft provides transportation services through thousands of vehicles, to consumers throughout the nation. Lyft uses smartphone applications to create a convenient, streamlined experience, dispatching cars on-demand to drive passengers […]
Blanks v. San Francisco Federal Credit Union
In September of 2015, the Credit Union overhauled its website. Suddenly, Credit Union member Marco Salsiccia, who is blind, discovered he was unable to use the Credit Union’s online banking services independently. “I could no longer log in to my account like I had before,” he recalled. “I had to get a sighted friend to […]
National Federation of the Blind, et al., v. The City of New York, et al.
In January of 2017, Disability Rights Advocates announced a settlement of its 2016 federal lawsuit on behalf of the National Federation of the Blind (“NFB”) and three blind individuals, alleging that the City of New York and its partner, CityBridge LLC, discriminated against blind people in their LinkNYC program. LinkNYC, touted as a “first-of-its-kind communication […]
National Federation of the Blind of California, et al. v. Uber Technologies, Inc., et al.
Page Contents Introduction Case Background Settlement Addressing Ongoing Discrimination Introduction In 2016, DRA reached an unprecedented settlement with Uber to stop discrimination against blind people who use guide dogs on the Uber platform. DRA is currently monitoring Uber’s compliance with the settlement agreement. If you were denied service by an Uber driver because you travel […]
Center for Independent Living, Inc. (CIL), et al. v. Wal-Mart
In today’s challenging economy, many Americans are shopping at stores like Wal-Mart that offer low prices, convenience and affordability. These stores are central to activities of daily living for millions of people. Yet many of these retailers knowingly place point-of-sale machines beyond the reach of patrons with disabilities who use wheelchairs and scooters. This compromises […]
Lighthouse for the Blind and Visually Impaired, et al. v. Redbox Automated Retail LLC, et al.
Self-service kiosk technology allows us to bank, shop, and conduct a wide range of transactions independently, without the assistance of a clerk. In this era of automated technology and self-service, it is important that businesses operate kiosks that allow everyone, including people with disabilities, to use their services. In January 2012, DRA, along with the […]
National Federation of the Blind, et al. v. Scribd, Inc.
In July 2014, DRA filed a lawsuit on behalf of the National Federation of the Blind (NFB) and Heidi Viens, challenging Scribd, Inc.’s failure to design its digital reading subscription service to work with software used by the blind. Available on desktop and mobile devices, Scribd’s service provides users access to a large library of […]
In 2016, DRA reached a first-of-its-kind agreement with Netflix to make accessible for blind people the movies and videos offered through the Netflix video streaming and DVD rental subscriptions. Under the agreement, Netflix will provide a new technology called “audio description” for many popular titles in its streaming and disc rental libraries. Audio description technology […]